Grandover

GrandOver & Above

For Your Well-Being

In light of the current COVID-19 pandemic, we have taken numerous steps to minimize risk and enhance safety for all guests, employees and visitors. We would like to provide transparency into our operational considerations for COVID-19 management. These guidelines will continue to evolve and be updated to reflect the safest practices set forth by our local government.

 

Face Coverings
At this time, Grandover Resort & Spa team members will continue to wear a face covering

in all public areas of the Resort.

Guest & Visitor Considerations

All “high touch” surfaces are being cleaned and sanitized at regular intervals. Hand sanitizing stations are provided throughout the Resort; at entrances, elevators, etc. Plexiglas barriers have been installed at relevant areas of the resort. We have placed appropriate social distance reminder decals on the floors of all queuing areas.

Employees

All team members, vendors and service technicians must have their temperature taken with a digital infrared, non-touch thermometer, wear a facemask and sanitize their hands prior to entering the building. All Resort team members have completed enhanced COVID-19 prevention and preparedness training, including “Count On Me NC” Training for our food and beverage team members.

Guest Rooms

All guest rooms are completely cleaned & sanitized using CDC guidelines before each guest arrival. Guest room linens are TRSA Hygienically Clean Certified. High touch items in guest rooms have been removed for your safety, i.e.: decorative pillows, bed scarf, coffee maker, pens, paper, magazines, etc.

Restaurants & Bars

Provide hand sanitizer at the restaurant entrance for guest use.

Golf

Golf carts are sanitized before and after each use.

Tennis

Tennis courts are available to reserve by contacting Pat Williams at patwilliamst@gmail.com. Hand sanitizer is available at the courts.

Pools

Indoor and outdoor pools are open. The hot tub is closed until further notice. Hand sanitizer is available at the entrance of the pool area.

Spa

Spa linens are TRSA Hygienically Clean Certified. Spa staff will follow CDC guidelines for cleaning all areas of the spa and treatment rooms before and after each guest. Spa will observe social distancing in lobby and treatment areas with the exception of the spa treatment being performed.

Guest & Visitor Considerations

– All “high touch” surfaces are being cleaned and sanitized at regular intervals.
– Hand sanitizing stations are provided throughout the Resort; at entrances, elevators, etc.
– Plexiglas barriers have been installed at relevant areas of the resort.
– We have placed appropriate social distance reminder decals on the floors of all queuing areas.
– We have Electrostatic Sprayers along with Guardian disinfectant to use in each guest room and meeting space to disinfectant the room.
– We have supplies of cotton, fabric and KN95 facemasks for team members.
– All valet and shuttle service is suspended until further notice.
– All team members, vendors and service technicians must have their temperature taken with a digital infrared, non-touch thermometer, wear a facemask, sanitize their hands, and answer a series of questions about their health and possible exposure to COVID-19 prior to entering the building.
– All Resort team members have completed enhanced COVID-19 prevention and preparedness training.

Guest Rooms

– All guest rooms are completely cleaned & sanitized using CDC guidelines before each guest arrival.
– Guest room linens are TRSA Hygienically Clean Certified.
– Housekeepers are given extensive training on cleaning guidelines.
– Guest room replenishment and room service will be done in a touchless delivery method.

Restaurants & Bars

– Café Expresso is open every day 7:00am – 11:00pm for breakfast, lunch, dinner with limited menus and bar service.

– Room Service is available with a limited menu. Food will be packaged in disposable containers and delivered in a touchless manner.
– DiValletta Restaurant and 1808 Bar are open for breakfast, lunch and dinner Thursdays through Saturday and breakfast on Sundays, until further notice.
– 19 & Timber Bar is closed until further notice.
– Each table in Café East, DiValletta Restaurant and 1808 Bar will be thoroughly cleaned and sanitized using CDC guidelines between each guest.
– At 1808 Bar, service will be available for guests seated only; no standing service.

 Golf

– Golf carts are sanitized before and after each use.
– Golfers are being asked to clear all trash from their carts after use.
 

Tennis

– Tennis courts are available to reserve by contacting Pat Williams at patwilliamst@gmail.com.
– No water coolers will be available. Players should bring their own water bottles.
– Hand sanitizer is available at the courts.
– Portalet will be stocked with hand sanitizer, toilet paper, and hand towels.

Pools

– Indoor and outdoor pools are open. The hot tub is closed until further notice.
– Guests should place towels in the receptacles provided at the conclusion of use.

Spa

– The Spa at Grandover is open Wednesdays through Sundays with limited hours and offering a limited menu of services until further notice.
– Spa linens are TRSA Hygienically Clean Certified.
– Saunas, steam rooms, and hot tub are closed.
– Fitness Center is open for a maximum capacity of 4 guests.
– Spa will observe social distancing in lobby and treatment areas with the exception of the spa treatment being performed.
– Spa staff will follow CDC guidelines for cleaning all areas of the spa and treatment rooms before and after each guest.
– Spa will require face coverings for both employee/therapist and guests, except when directed by therapist during treatment.
– For safety reasons not all treatments are available at this time.