Grandover

GrandOver & Above

For Your Well-Being

In light of the current COVID-19 pandemic, we have taken numerous steps to minimize risk and enhance safety for all guests, employees and visitors. We would like to provide transparency into our operational considerations for COVID-19 management. These guidelines will continue to evolve and be updated to reflect the safest practices set forth by our local government.

 

Face Coverings
According to the NC Governor’s Executive Order on June 24, 2020: People are required to wear face coverings in all public areas, whether they are inside or outside, unless an exception applies.

Guest & Visitor Considerations

All “high touch” surfaces are being cleaned and sanitized at regular intervals. Hand sanitizing stations are provided throughout the Resort; at entrances, elevators, etc. Plexiglas barriers have been installed at relevant areas of the resort. We have placed appropriate social distance reminder decals on the floors of all queuing areas.

Employees

All team members, vendors and service technicians must have their temperature taken with a digital infrared, non-touch thermometer, wear a facemask and sanitize their hands prior to entering the building. All Resort team members have completed enhanced COVID-19 prevention and preparedness training, including “Count On Me NC” Training for our food and beverage team members.

Guest Rooms

All guest rooms are completely cleaned & sanitized using CDC guidelines before each guest arrival. Guest room linens are TRSA Hygienically Clean Certified. High touch items in guest rooms have been removed for your safety, i.e.: decorative pillows, bed scarf, coffee maker, pens, paper, magazines, etc.

Restaurants & Bars

Permit no more than 50% of maximum occupancy as stated in fire capacity. Ensure social distancing by arranging tables and seating to achieve at least 6ft separation between parties for indoor and outdoor dining. Provide hand sanitizer at the restaurant entrance for guest use.

Golf

Tee times are spaced in 16 minutes intervals to allow for social distancing. Golf carts are sanitized before and after each use. Only 4 guests are allowed in the Golf Shop at a time for check-in, payment and shopping.

Tennis

Tennis courts are available to reserve by contacting Pat Williams at patwilliamst@gmail.com. Social distancing will be practiced during group lessons. Hand sanitizer is available at the courts.

Pools

Indoor and outdoor pools are open. The hot tub is closed until further notice. No more than 50% of maximum occupancy as stated in fire capacity will be permitted in the pools area at a time. Lounge chairs are set up in small pods with 6-feet of distance in between pods. Chairs are not to be moved. Lounge chairs will be sanitized at regular intervals.

Spa

Spa linens are TRSA Hygienically Clean Certified. Spa staff will follow CDC guidelines for cleaning all areas of the spa and treatment rooms before and after each guest. Spa will observe social distancing in lobby and treatment areas with the exception of the spa treatment being performed.

Guest & Visitor Considerations

– All “high touch” surfaces are being cleaned and sanitized at regular intervals.
– Hand sanitizing stations are provided throughout the Resort; at entrances, elevators, etc.
– Plexiglas barriers have been installed at relevant areas of the resort.
– We have placed appropriate social distance reminder decals on the floors of all queuing areas.
– We have Electrostatic Sprayers along with Guardian disinfectant to use in each guest room and meeting space to disinfectant the room.
– We have supplies of cotton, fabric and KN95 facemasks for team members.
– Meeting room capacities are updated to conform to social distancing guidelines.
– All valet and shuttle service is suspended until further notice.
– All team members, vendors and service technicians must have their temperature taken with a digital infrared, non-touch thermometer, wear a facemask, sanitize their hands, and answer a series of questions about their health and possible exposure to COVID-19 prior to entering the building.
– All Resort team members have completed enhanced COVID-19 prevention and preparedness training, including “Count On Me NC” Training for our food and beverage team members.

Guest Rooms

– All guest rooms are completely cleaned & sanitized using CDC guidelines before each guest arrival.
– Guest room linens are TRSA Hygienically Clean Certified.
– Housekeepers are given extensive training on cleaning guidelines.
– Guest room replenishment and room service will be done in a touchless delivery method.
– High touch items in guest rooms have been removed for your safety, i.e.: decorative pillows, bed scarf, coffee maker, pens, paper, magazines, etc.

 

Restaurants & Bars

– Café Expresso East will be open every day 7:00am – 10:00pm for breakfast, lunch, dinner and bar service with limited menus.
– Room Service is available with a limited menu. Food will be packaged in disposable containers and delivered in a touchless manner.
– DiValletta Restaurant and 1808 Bar are open for breakfast, lunch and dinner Thursdays through lunch on Sundays, until further notice.
– 19 & Timber Bar is closed until further notice.
– Each table in Café East, DiValletta Restaurant and 1808 Bar will be thoroughly cleaned and sanitized using CDC guidelines between each guest.
– At 1808 Bar, service will be available for guests seated only; no standing service.
– For your safety, we will use plastic, disposable cups and silverware rolled in linen napkins where possible.

According to the NC Governor’s Executive Order, Phase 3 COVID-19 Response is effective until November 13, 2020.

Grandover Resort will adhere to these guidelines in our restaurants as follows:

– All employees and guests will be required to wear face coverings except when seated for dining.
– Ensure social distancing by arranging tables and seating to achieve at least 6ft separation between parties for indoor and outdoor dining.
– Permit no more than 50% of maximum occupancy as stated in fire capacity.
– Allow no more than 6 people at a table, unless they are a family from the same household.
– Require patrons to wait outside where possible, with markings to ensure 6ft apart and instructions for social distancing.
– Provide hand sanitizer at the restaurant entrance for guest use.
– Each food and beverage staff member has been trained and certified by “Count On Me NC” Training.

 

Golf

– Tee times are encouraged to be made and paid online to limit interaction when arriving at course.
– Tee times are spaced in 12 minutes intervals to allow for social distancing.
– Golf carts are sanitized before and after each use.
– Golfers are being asked to clear all trash from their carts after use.
– Only 4 guests are allowed in the Golf Shop at a time for check-in, payment and shopping.
– Encouraging one cart per person, unless a guest is comfortable with their riding partner.
– Rakes are removed from bunkers, flag sticks are not to be removed, and holes are raised to allow for easy ball access.

Tennis

– Tennis courts are available to reserve by contacting Pat Williams at patwilliamst@gmail.com.
– No water coolers will be available. Players should bring their own water bottles.
– Players are instructed to place all tennis bags and belonging along the side of fence.
– Players are instructed to not shake hands but instead offer “high 5” with rackets.
– Social distancing will be practiced during group lessons.
– Hand sanitizer is available at the courts.
– Benches, tennis balls, and hand baskets will be sanitized on a regular basis.
– Portalet will be sanitized 3x daily (before morning play, after morning play, before evening play).
– Portalet will be stocked with hand sanitizer, toilet paper, and hand towels.

Pools

– Indoor and outdoor pools are open. The hot tub is closed until further notice.
– No more than 50% of maximum occupancy as stated in fire capacity will be permitted in the pools area at a time.
– Each guest at the pool must occupy an existing chair on the pool deck in order to maintain the limited capacity.
– Lounge chairs are set up in small pods with 6-feet of distance in between pods. Chairs are not to be moved.
– Lounge chairs will be sanitized at regular intervals.
– Guests should place towels in the receptacles provided at the conclusion of use.

Spa

– The Spa at Grandover will be open Thursdays through Sundays with limited hours and offering a limited menu of services until further notice.
– Spa linens are TRSA Hygienically Clean Certified.
According to the NC Governor’s Executive Order, Phase 3 COVID-19 Response is effective until November 13, 2020.
Grandover Resort will adhere to these guidelines in our Spa as follows:
– Saunas, steam rooms, and hot tub are closed.
– Fitness Center is open for a maximum capacity of 4 guests.
– Spa will observe social distancing in lobby and treatment areas with the exception of the spa treatment being performed.
– Spa staff will follow CDC guidelines for cleaning all areas of the spa and treatment rooms before and after each guest.
– Spa will require face coverings for both employee/therapist and guests, except when directed by therapist during treatment.
– For safety reasons not all treatments are available at this time.